Frequently Asked Questions

If you have any questions or concern, check out the guide below to see if we have answers. If you can’t find out what you are looking for, our team will be happy to help.

Product Part:

What certifications has GREENC obtained?

GREENC supplys EV charging products to worldwide, we owns certificates including CE, TUV,  UL, ROHS, ETL,  UKCA, CB etc. All our product certificates are in line with local sales requirements. If you have special needs, please let us know in time!

Does GREENC have available products in stock?
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
How do I select the type of charging stations?

If you need to charge your EV at anytime and anywhere, kindly please purchase the power adjustable portable charger, which can be placed in your car boot.   

If you have personal parking space,we suggest purchase a wallbox or floor mounted charging station.

How long is the product warranty?

Accoring to the industry-standard 12-month warranty applies to all our products, The warranty is only valid if the product is used and installed correctly and it does not cover any damage caused by incorrect installation, incorrect use or use in extremely hazardous environments. If the product is tampered with in any way by the customer, such as disassembling the product for repair, modification, etc., then the warranty is no longer applicable . Please don’t worry, products that are more than 12 months old will also be properly handled on a case-by-case basis.

Is your charger compatible with all car brands, or can it only charge certain brands?

Our chargers are compatible with all car models on current auto market.

How difficult is the wallbox installation process? Can users complete the installation themselves after purchasing?

Our wallboxes are very easy to install, we have installation instructions and videos which are easy to understand as well. The whole installation procedures generally take 10 minutes around by a professional electriction. But we don’t suggest installing the EVSE by yourself for the sake of safety.

Does your product have the certification required bu the local markets?

All of our charding products have passed relevant certification recognized bu the local governments, contains but not limited to CE, TUV,  UL, ROHS, ETL,  UKCA, CB etc. They are definitely safe for customers to use.

What's the rate of EV Charging Cable you have?

The rate of EV charging cable is 110-250V.

Business Part:

What is the minimum order quantity of the product?

There is no MOQ requirement for non-customized products. However, it will be sold at the retail price when the quantity of the bulk purchase is not reached.
The general MOQ for customized products is 100pcs, and some customized content may have special quantity requirements. Please contact us for more details.

What is the payment term? What payment methods do you accept?

Our payment term is 30% deposit and 70% balance before shipment. We mainly accept the T/T and Paypal payment.

What is your production cycle time?

The lead time is 30-40 days estimately after confirming the order and receiving the deposit.

Can I get a detailed quotation? When can I expect to receive it after sending my inquiry?

The first quoation will send to you within a business day or two, but it depends on the product types, functional requirments, and quantity as well. Received quote are valid for 30 days.

How can I get more information about GREENC products?

For more detais of products can be had by asking our sales staff.

For more detais of products can be had by asking our sales staff.

Yes, we can send samples for inspection, which according to your sample order, we always recommend making samples for approval before proceeing with prodution. That’s a good way to avoid misunderstanding.

What currency do you accept?

We mainly accecpt US dollar and Euros. If you want to pay in another type of currency, we need to confirm with the bank and get back to you soon.