FAQs
Frequently Asked Questions
If you have any questions or concern, check out the guide below to see if we have answers. If you can’t find out what you are looking for, our team will be happy to help.
Product Part:
GREENC supplys EV charging products to worldwide, we owns certificates including CE, TUV, UL, ROHS, ETL, UKCA, CB etc. All our product certificates are in line with local sales requirements. If you have special needs, please let us know in time!
If you need to charge your EV at anytime and anywhere, kindly please purchase the power adjustable portable charger, which can be placed in your car boot.
If you have personal parking space,we suggest purchase a wallbox or floor mounted charging station.
Accoring to the industry-standard 12-month warranty applies to all our products, The warranty is only valid if the product is used and installed correctly and it does not cover any damage caused by incorrect installation, incorrect use or use in extremely hazardous environments. If the product is tampered with in any way by the customer, such as disassembling the product for repair, modification, etc., then the warranty is no longer applicable . Please don’t worry, products that are more than 12 months old will also be properly handled on a case-by-case basis.
Our chargers are compatible with all car models on current auto market.
Our wallboxes are very easy to install, we have installation instructions and videos which are easy to understand as well. The whole installation procedures generally take 10 minutes around by a professional electriction. But we don’t suggest installing the EVSE by yourself for the sake of safety.
All of our charding products have passed relevant certification recognized bu the local governments, contains but not limited to CE, TUV, UL, ROHS, ETL, UKCA, CB etc. They are definitely safe for customers to use.
The rate of EV charging cable is 110-250V.
Business Part:
There is no MOQ requirement for non-customized products. However, it will be sold at the retail price when the quantity of the bulk purchase is not reached.
The general MOQ for customized products is 100pcs, and some customized content may have special quantity requirements. Please contact us for more details.
Our payment term is 30% deposit and 70% balance before shipment. We mainly accept the T/T and Paypal payment.
The lead time is 30-40 days estimately after confirming the order and receiving the deposit.
The first quoation will send to you within a business day or two, but it depends on the product types, functional requirments, and quantity as well. Received quote are valid for 30 days.
For more detais of products can be had by asking our sales staff.
Yes, we can send samples for inspection, which according to your sample order, we always recommend making samples for approval before proceeing with prodution. That’s a good way to avoid misunderstanding.
We mainly accecpt US dollar and Euros. If you want to pay in another type of currency, we need to confirm with the bank and get back to you soon.